When can I order my letter from Santa?

Orders can be placed until 16 December 2009. The closing date to order a letter from Santa for a Republic of Ireland or overseas address is 3 December.

Where can I have a letter delivered to?

Letters from Santa can be delivered to anywhere in the world, including BFPO addresses. The closing date to order a letter from Santa for a Republic of Ireland or overseas address is 3 December.

When will my letter be posted?

We will be posting letters from Santa from 9 November and letters will be posted out daily from this date until 18 December 2009. However please note we cannot accept responsibility for any postal delays – these are beyond our control.

If I order more than one letter to the same address, can you guarantee that they will all arrive together?

We will post letters ordered together on the same day. Please be aware that letters do occasionally get separated in the post and therefore arrive on different days. In these cases we advise you refrain from giving one child their letter until you have received all the letters ordered.

If I order letters for siblings of the same age, living at the same address, will they receive the same letters?

We have two versions of letters for children aged five and under and two versions for children aged six and over, so if letters are ordered for two siblings of similar age, living at the same address, we will send them different versions.

What happens if my letter does not arrive?

Letters will be posted between 9 November and 18 December which is the Royal Mail’s last posting date before Christmas.

If your letter does not arrive by 21 December, please email santa@nspcc.org.uk or phone 020 7825 2691 and we can email you a pdf version of the letter.

Can I order a letter via telephone?

Yes, you can order a letter on this website or by phoning 0845 839 9304.

What is the Baby’s First Christmas letter?

This letter is for children under one. It is designed as a keepsake for parents and has a lullaby-style theme. You can choose to send a Baby’s First Christmas letter as part of the order process.

What language can I have my letter in?

Letters are available in English and Welsh. You can choose the language of your letters as part of the order process.

To see a Welsh version of our order postcard please click here

How much does a letter cost?

The NSPCC suggests a donation of £5 per letter but you can increase this amount as much as you like. It costs £4 to answer a call made to ChildLine so every £20 we receive could enable us to answer another 5 calls from children desperate to speak to someone.

Find out where your money goes and how it helps us to end cruelty to children.

What payment methods are accepted?

If you are paying by credit/debit card, the following payment methods are accepted: MasterCard, Visa, Visa Debit, Switch/Maestro.

If you would prefer to order by post and you are paying by cheque or postal order please make it payable to “NSPCC Registered Charity”.  Please do not send cash in the post.

Why should I Gift Aid my donation?

Gift Aid increases the value of your donation and is one of the simplest and most effective ways of giving to charity. Using Gift Aid means that for every pound you give, the NSPCC will receive an extra 28p from the Inland Revenue. This means that a £10 Gift Aid donation is worth £12.80 to the NSPCC.

Please note you must be a UK taxpayer and you must provide your full name and address for your donation to be eligible for Gift Aid.

Will the child’s details be used for anything other than the letters from Santa?

The child’s personal data that you supply will only be retained for as long as is necessary for the purposes of posting the letter from Santa and will then be destroyed.

How will my donation help the NSPCC?

Every donation we receive goes towards supporting vulnerable children in the UK and Channel Islands through our range of services including ChildLine, the NSPCC's free and confidential 24 hour helpline.

Over the 12 days of Christmas last year, over 3,500 children received counselling from ChildLine. However, thousands more brave young people tried to get through but couldn't. Your support will enable us to be there for more children who desperately need someone to turn to this Christmas.

What is the NSPCC?

The NSPCC’s purpose is to end cruelty to children. Our vision is of a society where all children are loved, valued and able to fulfil their potential.  Most of our work is with children, young people and their families. We also work to achieve cultural, social and political change - influencing legislation, policy, practice, public attitudes and behaviours and delivering services for the benefit of young people.

What is ChildLine?

ChildLine is the UK's free, 24-hour helpline for children in danger or distress.  Trained volunteer counsellors comfort, advise and protect children and young people.  The NSPCC and ChildLine have now formally joined together in a move that will ensure even stronger services and a more influential voice for children and young people. 

Where can I find out more information about the NSPCC and ChildLine?

To find out more information about the NSPCC and ChildLine, the work we do and how you can support us, please visit www.nspcc.org.uk.